Innovation

DoD: Flawed by Design, Dysfunctional in Practice

Serious students of the US national security enterprise are likely familiar with Dr. Amy Zegart’s Flawed by Design. In her 2000 work, she examines the creation of the Joint Chiefs of Staff, Central Intelligence Agency and the National Security Council, concluding that from the start, these organizations never received the appropriate authorities to effectively lead, to ensure our nation’s security and fight our nation’s wars. Her insights proved prescient in light of the 9/11 attacks and military operations in Afghanistan and Iraq.

A4_AFPS_Dempsey_wSince the National Security Act created the DoD, JCS, CIA and the Department of the Air Force in 1947, there have been repeated attempts to build using this broken design. Each subsequent reform effort, particularly the Goldwater-Nichols Department of Defense Reform Act of 1986, added to the size and complexity of the Pentagon. Layers upon layers of oversight got added to fix and re-fix the fundamentally flawed concept. The total cost to maintain this leviathan of tens of thousands of staff is enormous and takes scarce resources away from actual warfighting needs. Significant overhead costs are not the only negative impact from this flawed design, as many DoD-wide efforts are simply not effective.

In a recent speech at the American Enterprise Institute, Secretary of the Navy, Ray Mabus provided examples of the DoD’s “4th Estate” dysfunctionality. He particularly focused on the growth and operating costs of the Defense Finance and Accounting Services and the Defense Logistics Agency but similar criticisms could be made against most defense organizations.

These organizations were created to efficiently provide common support functions for the military services but, over time, that concept seems to have been lost, as the size and roles of the defense establishment expanded. Today, the military services often have to change their practices to support the defense agencies, instead of the reverse.

Similar to Mr. Mabus’s criticism of the 4th Estate, Senator John McCain has been a vocal critic recently of the Defense Acquisition System and has even called for revisiting the sacred cow of Goldwater-Nichols. Sweeping changes to these two broken processes are long overdue.

While the shared interests of Secretary Mabus and Senator McCain are somewhat unusual, some may view them simply as inside-the-beltway political banter. However, DoD’s outdated organizational structure has also hampered military operations over the past decade.

My experience highlights the broad impacts from centralized oversight. Having served in both the Navy and Marine Corps for over a decade apiece, I understand naval integration is difficult to achieve; even after 200 years, it is still a work in progress. To think that four services can fully integrate to support the shared-lie of “jointness,” to confront and solve fast-evolving crises today, is an expensive fool’s errand.

General Stanley McChrystal asserts in his new book Team of Teams, that the “Limiting Factor” in our war against al Qaida was our own management of operations. He experienced first-hand the cumbersome layers of bureaucracy, siloed information sharing and over-centralized decision making, even within his own Special Operations community. My own experience at the MNC-I HQ in 2005 supports his assertions and has made me question the value of joint organizations and processes as well.

Many are familiar with the US Army’s seizure of the Baghdad International Airport (BIAP) in the initial run-up to Baghdad in 2003. There was a second, lesser known, battle for BIAP in 2005 – which pitted Marines against the Air Force.

Briefly, the Marines operated in the areas west and south of Baghdad and routinely conducted counter-fire missions through a section of the air space on the same side of BIAP. The Air Force staff at the Combined Air Operations Center wanted to expand the air space control measures above BIAP for safety of flight concerns. This change would prohibit Marines from quickly responding to attacks on ground forces—shooting back, in other words–in the area.

Despite Joint doctrine clearly favoring the ground commander, a joint staff running operations, and even having a neutral Army three star as the Corps Commander, the Air Force refused to support the ground commander’s operational needs. Eventually, a few mid-level officers and Staff NCOs worked out a solution, albeit one held together with duct tape and 550 cord, that resolved the coordination issue.

This event occurred nearly 20 years after the passage of Goldwater-Nichols and following significant investments in joint commands, joint doctrine, joint programs and the brainwashing of an entire generation of military officers on the virtues of jointness. Interservice coordination seemed no better than it was in previous military operations. Problems in Iraq were resolved by military professionals working towards common goals, as I’m sure was the practice in every war before the flawed legislation.

For the past 60 years, DoD and Congress have slowly worked towards unification of the military services. In the industrial age, centralization and the emphasis on process efficiency were widely accepted management practices. However, the complex, interconnected future, characterized by ubiquitous data and technological changes occurring rapidly, will require smaller, decentralized and agile organizations to succeed – just the opposite of our current organization design.

Not only is the idea of creating enormous Defense-wide systems, programs and organizations a bad one, it is a dangerous management approach in the information age. The recent OPM data breaches provide crystal-clear evidence of how catastrophic risk increases when we put our all of our eggs in a single basket. We cannot wall-off our stovepipes in single places and rest assured that no one can get in to our information.

Preparing for future conflict, particularly against modern professional militaries, requires more than simply investing in expensive weapon systems. It requires us to have candid conversations about what’s not working in DoD – far beyond just the broken acquisition process – and recognize the fundamental design flaws of the Department.

Over the next few years, we have a great opportunity to leverage the work started by Secretary Mabus and Senator McCain. With former naval officers Undersecretary Bob Work and General Dunford holding key positions in the 4th Estate, as well as a new Commandant and CNO both recognized for innovating thinking, and several naval officers on the Hill, we may actually be able to make some meaningful changes in the defense organization which will ensure success in the future. Making significant changes to the entrenched DoD bureaucracy are a longshot indeed, but history has shown that naval officers working together are capable of great things.

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